If you purchased an item from this site and wish to return it, please read this returns policy in its entirety. We have a process to follow, and some criteria. We will do our very best to process your return in a timely manner. Please note:
- To return an item that you purchased from us, you are required to use our Return Merchandise Authorization (RMA) process. Please see instructions below.
- You will need to include a copy of the invoice with the return.
- A 15% restocking fee may apply against all returned parts, unless we shipped the wrong part to you. See Item 13 below.
- Parts must be in re-selleable condition and in the original undamaged packaging.
- Returned parts cannot be sent back "as is". Please carefully package the items in a separate box in order to maintain the integrity of the factory packaging, shipping prepaid.
- We cannot take back used parts.
- We cannot take back installed or tried parts.
- Electrical parts are not returnable.
- We do reserve the right to refuse and return back to you any parts we find have been installed, are used, or do not meet the criteria of this Returns Policy.
- Return requests need to be initiated within 30 days of your original receipt of the items from us.
- Core returns for remanufactured parts need to be in the same box in which the remanufactured part was packed. Cores that are physically damaged are not eligible for credit refund. The responsibility to ship the "dirty" core back to us is that of the online shopper.
- Any core that had fluid of any sort inside it must be thoroughly drained.
- If you feel a part that we shipped to you is incorrect, and a VIN was not supplied with your order, the restocking fee will apply. Otherwise, we will not charge the restocking fee for our error.
To initiate the returns process, please click the link below and fill out the RMA request form in its entirety. You'll get an RMA number for your returns request. And we will be in touch with you after we receive your information.
Dealer Direct Parts Official RMA Form
For warranty claims please visit the following:
Dealer Direct Parts Warranty Information